Four components in which CCL interact and focus on the key responsibilities are based on the followings:
Operations
Strict standards operations procedures to deliver first class presentation of consignment to customers through avenues such as pre-alerts, arrival notification, correct invoicing, speedy cargo availabilities and most importantly, customer care at the point top the local CCL Offices/Agents.
Sales
sales generate customers and quality services keeps them content. this is the key performance indicator of ccl growth.
we aim to be “sales driven” company, focused on customer contact, confidence and timely delivery of our exceptional service.
A rigid and totally focused “customer call cycle” plan are implemented to ensure maximum coverage of total forwarder/customer brokers in each country. Not only will CCL agents be sales driven, partners will also be accountable for growth under a global target plan.
Communication is the key to growth within CCL. We will constantly circulate our sales correspondence, encouraging and challenging the global network follow our standards.
A rigid and totally focused “customer call cycle” plan are implemented to ensure maximum coverage of total forwarder/customer brokers in each country. Not only will CCL agents be sales driven, partners will also be accountable for growth under a global target plan.
Communication is the key to growth within CCL. We will constantly circulate our sales correspondence, encouraging and challenging the global network follow our standards.
Support
Vendors of CCL will be encouraged to support our business plans and will be involved in its implementation and measurement process.
Finance
At CCL, we believe that our creditors confidence and support is an integral aspect of growth.
Here we will meet all our creditors expectations.
CCL is ready to conduct business is an honorable manner.